Frequently Asked Questions
Visa Checkout makes online shopping more enjoyable by making it easy to complete your purchase. Simply enter your username and password and speed through your online shopping experiences with a single account that can be used across all your devices. No need to re-enter your card number or address. And you can store and use any major credit or debit card.
Today you can use Visa Checkout at many of your favorite online stores, with many more joining each month. For a full list, visit https://checkout.visa.com/shopping.
To create a Visa Checkout account, go to the Visa Checkout enrollment page.
You can add Visa, MasterCard, American Express or Discover credit or debit cards to your Visa Checkout account.
Visa Checkout can be accessed using any web-enabled mobile device.
Visa is experienced in handling sensitive information. We use advanced security technologies to protect the information you store in your Visa Checkout account, including industry standard encryption and multilayer authentication.
Visit the Troubleshooting section and find the Problem with Your Account section. Then follow the instructions on the screen.
If you have a developer account, you can close your account by contacting firstname.lastname@example.org.
Just click the "Forgot Password?" link on the Visa Checkout sign in page. We'll send password reset instructions to the email address associated with your account. Follow those instructions to create a new password.
To prevent unauthorized access to your account, we lock your account temporarily if you enter an incorrect username or password too many times. You can unlock your account by using the Forgot Password link, or you can contact us for assistance.
You are not able to use your Visa Checkout account for purchases during the time the account is locked.
If you have concerns about a promotion, coupon, discount, charge, delivery of or issues related to a purchase, the status of a refund, or have any customer service issues with the merchant, please contact the merchant.
If you have an issue that has not been resolved by the merchant and would like to escalate a concern about a charge or refund, we suggest that you contact the issuer of your card by calling the customer service number on the back of the card you stored in your Visa Checkout account and used to make the purchase.
Visa Checkout supports the following Payer Authentication services: Verified by Visa, SecureCode, J/Secure, SafeKey, and ProtectBuy. Please contact the financial institution that issued your card to find out if they participate in the Payer Authentication service.